Support & Updates

Welcome to UltraViolet Pro support! We're Huement - a newly formed software studio passionate about creating high-quality admin dashboards and development tools. Thank you so much for your purchase and for supporting us as we grow!

What's Included

Your purchase includes 6 months of guaranteed ongoing support from the date of purchase. We're committed to helping you succeed with UltraViolet Pro.

Our Support Commitment

• ✅ Bug fixes and issue resolution
• ✅ Technical assistance with setup and configuration
• ✅ Help with component usage and customization
• ✅ Compatibility updates for dependencies
• ✅ Security patches
• ✅ Bi-monthly updates with improvements and new features

Regular Updates

We publish bi-monthly updates (every two months) that include:

• New components and features
• Performance improvements
• Bug fixes and patches
• Documentation updates
• Compatibility updates for Laravel, Livewire, and other dependencies

Updates are free during your support period. Check the changelog for details on what's included in each release.

Development Roadmap

UltraViolet is actively evolving. We're not just maintaining this template—we're constantly pushing it forward with new features, components, and capabilities.

What's Coming Next

We maintain a comprehensive [development roadmap]({{ route("docs.show", "roadmap") }}) that shows exactly what we're building. Here's a preview of what's in the pipeline:

🚀 Coming Soon (Next 2-4 Months):

• Advanced Drag & Drop File Uploader
• Real-Time Notification System with Laravel Echo
• Enhanced Data Tables 2.0 with server-side processing
• Advanced Search & Filters with autocomplete

🎯 Planned Features:

• AI Chat Integration Kit (OpenAI, Claude, Gemini)
• Two-Factor Authentication (2FA) system
• Performance Monitoring Dashboard
• Multi-Tenant Support with subdomain routing
• Mobile App Templates (React Native / Flutter)

💡 Under Consideration:

• Advanced Theme Builder (visual customization)
• Real-time Collaboration Features
• Headless CMS Integration
• Webhook Manager
• Email Template Builder

Community-Driven Development

Your voice matters! Our roadmap is shaped by:

• User requests - Tell us what you need
• Real-world use cases - Features that solve actual problems
• Modern standards - Keeping pace with web development trends
• Performance - Making UltraViolet faster and more efficient

Popular feature requests often get prioritized for upcoming releases. See something you want? Let us know!

Transparent Progress

We believe in transparency. Our roadmap isn't just a wishlist—it's a commitment. When we say we're building something, we build it. Check the [full roadmap]({{ route("docs.show", "roadmap") }}) anytime to see:

• Features currently in development
• Planned release timelines
• Community-requested features
• Version history and what shipped

The bottom line: UltraViolet Pro isn't done. It's getting better every month.

Getting Help

1. Documentation First

Before reaching out, please check:

• This documentation (you're reading it now!)
• Code comments in the source files
• Component examples in the dashboard

Most common questions are answered in the documentation.

2. Contact Us Directly

Need personalized assistance? We're here to help!

Visit: huement.com

Use the contact form on our website to reach us directly. We typically respond within 24-48 hours on business days (Monday-Friday).

3. GitHub Issue Tracking

We use GitHub for bug tracking and issue management:

• UltraViolet Pro (Private Repository): Your purchase includes access to our private GitHub repository for issue tracking. Contact us to get access credentials.
• Free Version (Public Repository): We also maintain a free/public version of UltraViolet with a public GitHub repository that we use for tracking common issues that affect both versions.

Best for:

• Reporting bugs
• Technical issues
• Installation problems
• Compatibility concerns

When submitting an issue, please include:

• UltraViolet version number
• Laravel version
• PHP version
• Node/npm version
• Browser and OS information
• Steps to reproduce the issue
• Screenshots or error messages (if applicable)

Feature Requests

Have an idea for a new component, layout, or feature? We want to hear it!

Your feedback directly influences our development priorities. Many of the features in UltraViolet Pro came from user suggestions—we're building this for you, with you.

How to Submit Feature Requests

Submit via: huement.com contact form or GitHub issues

Please include:

• Detailed description of the feature
• Use case (how you would use it in real projects)
• Examples, mockups, or references (if applicable)
• Priority level for your needs (nice-to-have vs critical)

What Happens Next

We review every feature request and prioritize based on:

1. Community demand - How many users want this?
2. Technical feasibility - Can we build it well?
3. Strategic fit - Does it align with UltraViolet's vision?
4. Implementation complexity - Time and resource requirements

High-demand features often ship within 1-2 release cycles. We're not a slow-moving enterprise—we move fast and ship regularly.

Check the [roadmap]({{ route("docs.show", "roadmap") }}) to see if your requested feature is already planned!

What Support Covers

✅ Covered (Included)

• Installation and setup assistance
• Configuration help
• Bug fixes in core functionality
• Guidance on using components
• Compatibility issues with documented dependencies
• Questions about features and functionality
• Security vulnerabilities

❌ Not Covered

• Custom development work
• Third-party plugin customization (beyond documented integrations)
• Hosting or server configuration issues
• General PHP/Laravel/JavaScript training
• Issues caused by modified core files
• Conflicts with non-standard environments

For custom development needs, contact us about consulting rates.

Support Guidelines

How to Get the Best Help

1. Be Specific: Provide detailed information about your issue
2. Include Context: Share relevant code snippets, screenshots, or error messages
3. Check First: Review documentation and existing issues before asking
4. Stay Updated: Keep UltraViolet and dependencies updated to the latest stable versions
5. Follow Best Practices: Use the recommended setup and configuration

Expected Response Times

• Critical bugs: 24 hours
• General support: 24-48 hours on business days
• Feature requests: Acknowledged within 1 week

Response times may be longer during holidays or peak periods.

Community & Resources

Stay Connected

• Website: huement.com
• Blog: huement.com/blog - Web development tips, tutorials, and updates
• GitHub: Issue tracking and release notes

Additional Resources

• Development Roadmap: [View upcoming features]({{ route("docs.show", "roadmap") }})
• Changelog: Track all updates and changes
• Component Examples: Live examples in the dashboard
• Code Comments: Inline documentation in source files
• Laravel Documentation: laravel.com/docs
• Livewire Documentation: livewire.laravel.com/docs
• Bootstrap Documentation: getbootstrap.com/docs

After Support Period

When your 6-month support period expires:

• ✅ You keep full access to your purchased version forever
• ✅ All files and documentation remain yours to use
• ✅ You still receive major security patches at our discretion
• ✅ Access to the [development roadmap]({{ route("docs.show", "roadmap") }}) so you know what's coming
• ✅ You can extend support by purchasing a renewal

Want to stay current? Support renewal gives you:

• Continued priority support
• All new features and updates
• Early access to beta features
• Ongoing compatibility updates
• Direct influence on the roadmap

Contact us about support renewal options. We make it easy and affordable to stay up-to-date.

About Huement

We're a dedicated development studio focused on building professional tools that developers actually want to use. Every purchase fuels ongoing development and improvement. We're committed to:

• 🎯 Quality over quantity - We'd rather do a few things exceptionally well
• 🚀 Continuous improvement - Regular updates with real features, not token changes
• 💬 Customer-driven development - Your input directly shapes our roadmap
• 🛠️ Modern standards - No jQuery bloat, clean code, best practices
• 📚 Comprehensive documentation - Because we've suffered through incomplete docs too
• 🗺️ Transparent roadmap - You know what we're building and when

Our Promise

We're not a faceless corporation churning out templates. We're developers building tools for developers. When you contact us, you're talking to the people who actually built UltraViolet Pro. We use this in our own projects. We care about your success because your success is ours.

We're in this for the long haul. UltraViolet Pro is an actively developed, continuously improved platform. Check the [roadmap]({{ route("docs.show", "roadmap") }}) to see where we're headed—we think you'll be excited.

Thank you for believing in us and what we're building!

Quick Support Checklist

Before contacting support, please verify:

• [ ] I've checked the documentation for my question
• [ ] I'm using a supported version of Laravel/PHP/Node
• [ ] I've included error messages or screenshots
• [ ] I can describe steps to reproduce the issue
• [ ] I've checked for existing GitHub issues
• [ ] My dependencies are up to date

Need help right now?

👉 Visit huement.com to get in touch

We're excited to help you build something amazing with UltraViolet Pro! 🚀